Terms of service

1. Introduction and Acceptance of Terms

Welcome to ELAVEA. These Terms of Service govern your access to and use of Website. including browsing our website, purchasing products, using our services, and interacting with our content.

Our online store is hosted on Shopify, which provides the ecommerce platform that enables us to offer products and services to you.

By accessing our website or placing an order, you agree to these Terms of Service and our applicable policies, including our Privacy Policy, Shipping Policy, and Returns and Refunds Policy. If you do not agree to these terms, please discontinue using our website.

These terms must be read subject to applicable Indian law, including consumer protection legislation and ecommerce rules.

2. Eligibility and Account Terms

You must be legally capable of entering into a binding contract under applicable Indian law to place orders independently through our website. If you are not legally eligible to contract, you may use the website or make purchases only with the involvement and authorisation of a parent, guardian, or other legally authorised person, as applicable.

If you create an account, you agree to:

  • Provide accurate, complete, and current information.

  • Keep your login credentials confidential.

  • Notify us promptly if you suspect unauthorised access to your account.

  • Keep your contact and delivery details up to date.

  • Avoid impersonating another person or providing misleading information.

You are responsible for activities conducted through your account to the extent permitted by applicable law.

We may restrict, suspend, or terminate an account where there is a reasonable basis to suspect fraud, abuse, security risks, unlawful conduct, or a material violation of these terms. Where appropriate and legally required, we will provide notice or an opportunity to resolve the issue.

Closing or suspending an account does not eliminate rights or obligations relating to existing orders, refunds, disputes, or applicable legal requirements.

3. Products and Product Descriptions

We aim to present our products accurately, including their descriptions, features, dimensions, materials, colours, images, availability, and other relevant details.

However, certain differences may occur because of screen settings, lighting, photography, manufacturing variations, or changes in product presentation.

Product images are provided for illustrative purposes unless expressly stated otherwise. Any material limitations, compatibility requirements, included accessories, or important product conditions should be described on the relevant product page.

We do not guarantee that every product will meet an individual preference or subjective expectation. However, nothing in these terms limits your rights where a product is defective, damaged, materially misdescribed, unsafe, counterfeit, or otherwise fails to meet applicable legal requirements.

Where we discover a material error in a product description, we may correct it and will take appropriate steps regarding affected orders as required by applicable law.

4. Pricing, Taxes, and Payment

A. Product prices

Prices are displayed in the currency indicated on our website, generally Indian Rupees (INR) for India-facing sales.

We make reasonable efforts to ensure that displayed prices are accurate. Prices, discounts, and promotional offers may change from time to time. A change in price will not, by itself, alter an order that we have already accepted, except where a correction or other action is permitted by applicable law and these terms.

Applicable taxes, shipping charges, and other mandatory fees will be disclosed as required by law before you complete your purchase.

B. Payment methods

We may offer payment methods supported by our store and available for your transaction, including eligible UPI, debit or credit cards, net banking, digital wallets, or cash on delivery, where enabled.

Payments may be processed by authorised third-party payment service providers. You must provide accurate payment information and comply with the applicable payment provider's terms.

An order confirmation or payment authorisation does not necessarily mean that an order has been finally accepted for fulfilment.

C. Failed or disputed payments

If a payment fails, remains pending, is reversed, or is identified as potentially fraudulent, we may contact you, request reasonable verification, or delay fulfilment while the issue is investigated.

We will handle payment disputes, duplicate charges, refunds, and related matters in accordance with applicable law and the relevant payment provider's procedures.

D. Promotional offers

Discounts, coupons, and promotional offers may be subject to specific conditions, validity periods, product exclusions, and usage limits disclosed with the offer.

We will not apply undisclosed conditions that unlawfully disadvantage consumers.

5. Order Placement and Acceptance

Placing an order constitutes an offer to purchase the selected products under the terms displayed at checkout.

After you submit an order, we may send an acknowledgement confirming that we have received it. This acknowledgement does not necessarily constitute final acceptance of the order.

We may accept an order through an explicit confirmation or by beginning fulfilment, depending on the checkout process and applicable circumstances.

We reserve the right to decline or cancel an order where there is a lawful and reasonable basis, including:

  • A product is unavailable or discontinued.

  • A material pricing or listing error has occurred.

  • Payment cannot be verified or completed.

  • There is a reasonable indication of fraud, unauthorised activity, or abuse.

  • Delivery cannot reasonably be completed to the provided address.

  • A legal or regulatory restriction prevents fulfilment.

Where an order is cancelled after payment, we will arrange an appropriate refund of amounts due in accordance with applicable law and the relevant payment method.

We will communicate material cancellations and provide appropriate assistance. Nothing in this section permits us to disregard statutory consumer rights or cancel orders arbitrarily where prohibited by law.

Please review your order details, delivery address, selected products, and contact information before completing checkout.

6. Shipping and Delivery

We aim to process and deliver orders within the estimated timelines displayed on the relevant product page, at checkout, or in our Shipping Policy.

  • Order processing: Orders generally require PROCESSING TIME before dispatch, subject to product availability and any disclosed exceptions.

  • Estimated delivery: Delivery is generally expected within DELIVERY TIMEFRAME after dispatch, unless a different estimate is communicated for the particular order.

  • Shipping charges: Applicable shipping charges will be displayed before the order is completed.

  • Tracking: Where tracking is available, we will provide the tracking details or a method for checking delivery progress.

  • Delivery address: Customers should provide a complete and accurate address and a reachable telephone number where required by the courier.

Delivery timelines are estimates unless expressly confirmed as guaranteed. Delays may occur because of weather, transport disruption, operational issues, supplier delays, or other circumstances beyond reasonable control.

We will take reasonable steps to communicate material delays and assist with delivery issues. A delay does not automatically remove any cancellation, refund, or other remedy available under applicable law.

Damaged, missing, or incorrect deliveries

Please contact us promptly if your order arrives damaged, contains an incorrect item, is missing an item, or appears to have been lost in transit.

Contact us and provide your order number and relevant photographs or other information, where reasonably available.

We will investigate the issue and provide an appropriate remedy in accordance with our policies and applicable law.

Third-party fulfilment

We may use third-party suppliers, dropshipping partners, warehouses, and courier services to fulfil orders. These providers may handle information necessary for delivery.

Using a third-party fulfilment partner does not remove our responsibilities to customers under applicable law.

7. Returns, Replacements, Cancellations, and Refunds

We want customers to have a fair and transparent shopping experience. Returns, replacements, cancellations, and refunds will be handled according to the relevant policy displayed on our website and applicable Indian law.

A. Eligible requests

Depending on the product and circumstances, you may be eligible to request a return, replacement, repair, refund, or cancellation where:

  • The product is defective or damaged.

  • The wrong product was delivered.

  • The product is materially different from its description or agreed specifications.

  • The product is incomplete or missing components.

  • A delivery or fulfilment issue gives rise to a remedy under applicable law.

  • Another return or cancellation right applies under the policy or applicable law.

Any product-specific restrictions must be disclosed clearly before purchase and cannot override mandatory legal rights.

B. How to request a return or refund

To initiate a request:

  1. Contact or use the designated returns process on WEBSITE

  2. Provide your order number and a description of the issue.

  3. Share supporting photographs or other information where reasonably necessary.

  4. Follow the return or collection instructions we provide, subject to your legal rights.

The applicable request period is 7 working day, where such a period is permitted by law and consistent with the product and the disclosed policy.

C. Refund processing

Once a refund is approved, we will initiate it within 7 working day or the shorter period required by applicable law.

The time for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or other payment method.

Refunds will ordinarily be made through the original payment method where practicable, unless another lawful method is agreed upon or required.

We will communicate the status of the request and any material steps required to complete it.

D. Return shipping costs

Responsibility for return shipping costs will depend on the reason for the return and the applicable policy and law.

Where the return arises from a defect, incorrect item, material misdescription, or another circumstance for which we are responsible under applicable law, we will not impose return costs on you where doing so would violate your legal rights.

E. Order cancellations

You may request cancellation by contacting or using the available cancellation mechanism before the order reaches a stage where cancellation is no longer reasonably possible.

The availability of cancellation may depend on whether the order has been processed, dispatched, or delivered. We will communicate the applicable options and any refund due.

Nothing in this section limits any cancellation or refund right provided by law.

F. Refund exclusions

Certain products may be subject to lawful restrictions on returns for reasons such as hygiene, personalisation, or the nature of the goods. Any such exclusions will be disclosed clearly before purchase.

No exclusion will apply where it would unlawfully remove a consumer's rights relating to defective, damaged, unsafe, incorrect, or materially misdescribed goods.

For complete details, please consult.

8. Affiliate Links and External Websites

Our website may contain links to third-party websites, suppliers, marketplaces, social media platforms, or affiliate partners.

If you click an affiliate link, we may receive a commission if you complete a qualifying transaction, at no additional cost to you unless expressly disclosed otherwise.

Where required by law, we will clearly disclose material commercial relationships or affiliate arrangements.

Purchases made directly on another website are generally governed by that website's terms, payment arrangements, and policies. We do not control independent third-party websites.

However, nothing in these terms excludes responsibilities that we may have for our own representations, conduct, or obligations under applicable law.

9. Prohibited Uses

You agree not to use our website or services to:

  • Violate any applicable law, regulation, or third-party right.

  • Commit fraud, conduct unauthorised transactions, or misrepresent your identity.

  • Submit false, misleading, or deliberately incomplete order information.

  • Interfere with website security, availability, or normal operation.

  • Introduce malware, harmful code, or other malicious technology.

  • Attempt unauthorised access to accounts, systems, or data.

  • Scrape, copy, or extract website content or data in a manner that violates applicable law or our rights.

  • Infringe intellectual property, privacy, or other legal rights.

  • Harass, threaten, abuse, or unlawfully discriminate against other people.

  • Submit fabricated reviews, manipulate ratings, or engage in deceptive activity.

  • Use our website to distribute spam or conduct unauthorised marketing.

  • Resell, exploit, or misuse our services in violation of applicable law or disclosed restrictions.

We may investigate suspected violations and take proportionate action, including restricting access, suspending accounts, cancelling affected transactions where lawful, or referring suspected unlawful conduct to the appropriate authorities.

Nothing in this section restricts lawful consumer complaints, reviews, requests for assistance, or the exercise of statutory rights.

10. Intellectual Property

Unless otherwise stated, the content on our website, including our brand name, logos, graphics, original text, design elements, and other materials, is owned by or licensed to ELAVEA and is protected by applicable intellectual property laws.

You may access and use website content for personal, lawful shopping purposes.

You must not reproduce, distribute, modify, commercially exploit, or use our protected materials without prior permission, except where permitted by applicable law.

Third-party names, trademarks, product images, and other materials remain the property of their respective owners and may be subject to separate rights or licences.

If you believe that content on our website infringes your rights, contact with sufficient details for us to review your concern.

11. Privacy and Personal Information

Your use of our website may involve the collection and processing of personal information.

Our collection, use, storage, and disclosure of personal information are explained in our Privacy Policy.

By using our services, you acknowledge that personal information may be processed as described in that policy and subject to applicable law. Where consent is legally required, we will seek it through the relevant mechanism.

You are responsible for providing accurate information when placing orders or creating accounts.

12. Disclaimer of Warranties

We make reasonable efforts to maintain an accurate, functional, and accessible website. However, we do not guarantee that the website will always operate without interruption, error, delay, or technical issue.

To the extent permitted by law, website services are provided subject to their availability and the limitations inherent in internet-based services.

Nothing in these terms excludes or limits any mandatory consumer guarantee, statutory warranty, product-safety obligation, or other right that cannot lawfully be excluded or restricted.

Product-specific warranties, if applicable, will be described on the relevant product page or in the accompanying documentation.

13. Limitation of Liability

To the maximum extent permitted by applicable law ELAVEA will not be liable for indirect or consequential losses arising from the use of our website where such exclusion is lawful and appropriate.

Our liability will be assessed in light of the circumstances, the nature of the claim, and applicable law.

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, death or personal injury where such exclusion is unlawful, or any other liability that cannot legally be excluded or limited.

Nothing in this section removes or restricts statutory rights or remedies available to consumers in India, including remedies relating to defective products, deficient services, unfair trade practices, misleading representations, or other violations of applicable consumer law.

Where a remedy is legally available, these terms will not be interpreted to prevent its exercise.

14. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses and reasonable costs directly arising from your unlawful misuse of our website, infringement of third-party rights, or material breach of these terms.

This provision does not require you to indemnify us for losses caused by our own unlawful conduct, negligence where liability cannot be excluded, or breach of obligations owed to you under applicable law.

15. Events Beyond Our Reasonable Control

We will not be responsible for delays or interruptions caused by events beyond our reasonable control, to the extent recognised by applicable law.

Such events may include natural disasters, severe weather, transport disruptions, internet or telecommunications failures, government restrictions, public emergencies, or major third-party service interruptions.

We will take reasonable steps to minimise the impact of such events and communicate material delays where appropriate.

This provision does not remove any refund, cancellation, or other consumer remedy required by law.

16. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of India.

Subject to mandatory legal requirements and the jurisdiction of competent consumer commissions, courts, and other statutory authorities, disputes arising from these terms shall be submitted to the competent courts, where those courts have jurisdiction.

Nothing in this clause restricts a consumer from pursuing a complaint or remedy before a consumer commission or other authority that has jurisdiction under applicable law.

We encourage customers to contact us first, so that we can attempt to resolve concerns promptly and fairly. This does not prevent you from exercising your legal rights.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, products, services, or applicable law.

Updated terms will be published ,with a revised effective date.

Changes will apply as permitted by law. Where notice or consent is legally required, we will provide the appropriate notice or obtain the necessary consent.

An update will not retrospectively remove rights that have already accrued to customers under applicable law.

18. Severability

If any provision of these terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary where legally permitted.

The remaining provisions will continue to apply to the extent that they remain valid and enforceable.

19. Entire Agreement

These Terms of Service, together with the applicable policies referenced in them and any legally binding terms presented at checkout, constitute the terms governing your use of our website and services.

If there is a conflict between these terms and a mandatory legal requirement, the applicable law will prevail.

Any additional product-specific terms will apply only to the extent they are clearly disclosed and legally enforceable.

20. Contact Information and Grievance Redressal

If you have questions, complaints, or concerns about these Terms of Service, an order, a payment, shipping, or a refund, please contact us.